Refund Policy

Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund policy below:

1. Eligibility for Refunds

  • To be eligible for a refund, items must be returned within 30 days of the delivery date.
  • The product must be in its original, unopened packaging and in the same condition as received.
  • Certain products, such as electronics with opened seals, may not be eligible for a refund unless they are defective.

2. How to Request a Refund

  • To request a refund, please contact our customer service team at contact@easy-go.store.
    Provide your order number and a brief explanation of the reason for the return.
  • Our team will guide you through the return process and provide instructions on how to send the item back to us.

3. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. In such cases, we will provide a prepaid return shipping label.

4. Refund Process

  • Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
  • If approved, a refund will be processed to the original payment method. Please allow 5-7 business days for the refund to appear on your statement.

5. Non-Refundable Items

  • Some items, such as opened electronics or items marked as non-returnable at the time of purchase, may not be eligible for a refund.
  • Digital products or services are non-refundable.

6. Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us immediately at contact@easy-go.store.

    We will arrange for a return and provide a replacement or full refund.

7. Exchanges

  • We currently do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.

8. Contact Us

  • For any questions or concerns regarding refunds, please reach out to our customer service team at contact@easy-go.store.
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Thank you for shopping with us and for your understanding of our refund policy!